You may return most new, unopened items within 14 days of delivery for store credit. Items that have been opened or used are not eligible for return or refund. If the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping costs. All other items must be returned at customer expense unopened and undamaged for a credit to be issued. Please contact us prior to returning any merchandise for approval at (937) 541-0174 during our normal business hours, Monday through Friday 9am to 5pm pacific standard time.
All orders cancelled prior to shipment are eligible for a refund. Please be advised that most orders are shipped very soon after placement, and it may not always be possible to cancel. Any and all issues regarding order items received must be reported within 72 hours of delivery for it to be actionable. Store credit/refunds for the returned item(s) will be issued for unopened and undamaged merchandise within 5-7 business days of our receipt of the returned package. Refunds will only be issued to the card used. Credit will not be issued for opened or damaged merchandise. Damaged or open merchandise that is sent back without a proper return authorization will be discarded and no credit will be issued. Any and all shipping costs are non refundable. Any items lost or damaged during the return shipping process are non refundable. When shipping return item(s) the package must have delivery confirmation or we cannot guarantee that your items will be credited. All items are subject to a 15% restocking fee.
Any items returned to us by the shipping carrier because customer was not available to receive the package or shipping address related issues may be subject to additional shipping costs depending on cost to reship. Packages are reshipped using the method of our choice. Packages returned to us will be reshipped within 5-7 business days as long as we have the corrected information. Refunds for returned packages will be processed within 5-7 business days of being returned back to us.
All returned items are subject to a 15% restocking fee.
Orders in which delivery has been refused will be subject to a $25 processing fee.